Support

Support

RETURNS/EXCHANGES

What is your return policy?

Currently we only accept returns/exchanges for domestic US shoe orders. All International orders are considered final, and are not eligible for returns or exchanges.

Footwear that is new and unworn can be returned within 30 days of purchase for a refund or a 1-time exchange. For returns, a $15 restocking fee will be applied to the refund.

All merchandise must be returned unworn and with original tags. We cannot accept shoes that have stains, scuffs, or been worn outside. Please be sure to try them on inside before removing tags.

*Items purchased with a discount or otherwise marked as final sale are not eligible for returns or exchanges. All Mystery Box or Mulligan orders are considered final.

How do i make a return?

To return your TOMOs, email us at support@tomogolf.com with the name the order was placed under and the order number along with your reason(s) for the return. A couple acceptable responses are: “They are too good looking that it’s getting extremely distracting” and “They’re too comfortable I keep forgetting I have feet”.

How do I exchange an item?

If you love your TOMOs but you need a different size or color, please contact us within 30 days of purchase at support@tomogolf.com. In your email please include the original order number and the size you would like to exchange it to. Once approved we will provide you with a return shipping label and all you have to do is mail it back to us!

And just like our return policy, we can’t exchange shoes that look like they’ve been worn! All exchanges will be mailed out through our standard shipping method.

When can I expect my refund?

Once we’ve received the returned TOMOs, you can expect your refund within 10 business days. If you used a credit card to purchase the shoes, please allow one to two cycles for the refund to appear.

SHIPPING

Standard Shipping is free

Shipping is free for all orders over $50 in the U.S.A. For orders under $50, a shipping fee of $8 will be charged and your order will shipped via standard shipping.

To see what your international shipping costs, just add the product you wish to purchase to cart and enter your address.

How long does shipping take?

TOMO offers three shipping methods based on how quickly you want to get these bad boys on your feet! We provide the following options: 2 day shipping, expedited shipping (3-5 business days) or standard shipping (7-10 business days). Please allow up to 48 hours for our warehouse to process your order. Please note that total shipping time to  Alaska, Hawaii, and outlying territories can take longer.

Where do you ship?

We ship our TOMOs throughout the United States (including outlying regions) as well as most international locations.

International Orders

We want to make our products available to everyone, everywhere! But international orders might be subject to additional customs, fees and inspection delays. Please check your local rules and regulations to see what customs and fees are associated with your order.

ORDERS

What is the status of my order?

Once your TOMOs have been shipped, you will receive a notification via email, which will provide tracking information. Orders placed before 1 p.m. PST are processed the same day.

There's an issue with my order, what do I do?

While we hope you never have an issue with your purchase, if you do, we want to rectify the situation immediately! Please contact us at support@tomogolf.com and provide all details of the issue you are experiencing.

PRODUCT AND FIT

How does your shoe size compare to others?

Our shoes are true to size, but if you are between sizes, size up! [_**Click here**_](/content/pages/size-chart "Size Chart"/index.html) to check out a size chart and find your perfect match.

What sizes do you offer?

We currently offer men’s sizes 8 through 13 and women's 6 through 12, including half sizes.

I have wide feet, will that be a problem?

Nope! Our knit is soft and stretchy and conforms comfortably to your feet no matter how wide or narrow!

Can I wash my Tomos?

To keep your Tomos looking fresh, use a damp cloth to clean and then let them air dry. Machine washing can risk misshaping them and take away the water proof/resistant coating, so we don’t recommend it. But if you choose to, be sure to use cold water and air dry as well.

Can I remove the insole?

The insoles are placed to provide maximum comfort. However if you would like a deeper cup around your heel, you are welcome to change to a thinner insole.

Purchases

What kinds of payments do you accept?

We accept credit cards, Paypal, and Amazon payments. Whatever works best for you! We don’t accept Bitcoin, but by all means you can still send us one.

Where can I find TOMOS?

We currently are only available online but we are planning to expand and hope to be at a pro shop near you soon!

COMPANY

What is TOMO's mission statement and philosophy?

Our mission is to give modern golfers exceptional products featuring the highest quality and sustainable materials at a fair price point.

Our philosophy is to always focus on the people first not the profit. Today, TOMOrrow and moving forward, we want to revolutionize the way you think about, search for and buy golf apparel. We know that golf can carry a bit of an exclusive reputation, and we’re here to change that! Golf is a game for anyone so we promise to design and manufacture products for everyone, keeping the value-driven consumer as our No. 1 priority. This means we believe in high quality products coupled with minimal markups, so our apparel is accessible to as many people as possible.

So what is this FLEX Technology I keep hearing about?

While other shoes typically favor EVA, TPU or rubber for the soles, TOMO Vol. 1s use an eco-friendly polyurethane - a pricier material requiring more expertise to work with. The shoes exclusively feature FLEX Technology, a process that employs different densities of the polyurethane in each sole to maximize comfort and performance. FLEX Technology allows the shoe to bounce back with every step, providing a luxurious, cushy experience while offering wearers grip, traction and durability.

Why the name?

TOMO is short for tomorrow, because we are a forward-thinking brand. Instead of focusing on today, and capitalizing today, we have our eyes set on tomorrow and the long term, with an objective to introduce products reflective of the how the world is evolving.

Is TOMO an environmentally conscious company?

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